Help Center

FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

Does my Yukon Outfitters product come with a warranty?

Do you offer wholesale pricing?

I represent a charitable organization seeking donations. Does Yukon Outfitters support charitable initiatives?

PRODUCT SPECIFIC FAQ

COOLERS

How can I maximize my cooler’s ice retention?

DRINKWARE

Will my tumbler really keep hot things hot, and cold things cold?

My lid broke, what do I do?

The slider on my lid was closed, but when I tipped over my Tumbler, some of my drink leaked out. What gives?

HAMMOCKS

How do I properly set up my hammock?

Where are your hammocks made?

I see hammocks called Patriot, Freedom, etc.. I get that y’all love America, but what do these names actually mean?

What is considered a safe structure to hang my hammock on?

What is the difference between Cinch Buckle Tree Straps and Carabiner-Tree Straps?

Okay, but can I use Carabiner-Tree Straps with a cinch buckles?

If all your hammocks already come with a Cinch Buckle Suspension system, why do you sell traditional Carabiner-Tree Straps as well?

Do I really need special tree straps? Can’t I just use rope?

Are your hammocks “waterproof”?

Can I leave my hammock set up outside all the time?

Can I put my hammock in the washing machine?

BAGS + GEAR

I’m not seeing the color of bag/backpack I want. Is it discontinued?

I broke a buckle on my bag, can I buy a new one?

Can I send in my bag or pack for repair?