Shipping and Processing orders are delayed due to weather, Carriers are expected to resume Thursday 1/29/26.
Local USPS facility is closed due to weather damage. Use alternative ship method. Sorry for the inconvenience.

Help Center

FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

Does my Yukon Outfitters product come with a warranty?

Do you offer wholesale pricing?

I represent a charitable organization seeking donations. Does Yukon Outfitters support charitable initiatives?

PRODUCT SPECIFIC FAQ

COOLERS

How can I maximize my cooler’s ice retention?

DRINKWARE

Will my tumbler really keep hot things hot, and cold things cold?

My lid broke, what do I do?

The slider on my lid was closed, but when I tipped over my Tumbler, some of my drink leaked out. What gives?

HAMMOCKS

How do I properly set up my hammock?

Where are your hammocks made?

I see hammocks called Patriot, Freedom, etc.. I get that y’all love America, but what do these names actually mean?

What is considered a safe structure to hang my hammock on?

What is the difference between Cinch Buckle Tree Straps and Carabiner-Tree Straps?

Okay, but can I use Carabiner-Tree Straps with a cinch buckles?

If all your hammocks already come with a Cinch Buckle Suspension system, why do you sell traditional Carabiner-Tree Straps as well?

Do I really need special tree straps? Can’t I just use rope?

Are your hammocks “waterproof”?

Can I leave my hammock set up outside all the time?

Can I put my hammock in the washing machine?

BAGS + GEAR

I’m not seeing the color of bag/backpack I want. Is it discontinued?

I broke a buckle on my bag, can I buy a new one?

Can I send in my bag or pack for repair?